Perfect Your Presentation Many of us never thought we would be asked to make public presentations.  But now more than ever, employees at all organization levels are being asked to present information to co-workers, managers, and clients.  For many this causes high levels of anxiety, but it doesn't have to. Anyone can take the fear out of presenting in front of a group.  Learn how to make an inspiring and informative presentation that entertains and gets rave reviews.  You will soon present with style and confidence, just like the pro's do. Objectives Participants will learn to: use a simple system to prepare develop realistic objectives reduce anxiety avoid presentation disasters use visual aids with style prepare for audience questions Format This course is available in several formats: seminar format - 2 hours classroom format - 1 day (with optional small group coaching session following the core program) Target Audience This workshop is for anyone wanting to bolster confidence and put a shine on every presentation.  Enrollment is limited to 15.  Email Essentials: A Sensible Approach @Work If your employees are suffering from email overload and in-box fatigue, they need this workshop.  Like many other managers, you might be concerned about the quality and quantity of email your employees are sending and receiving.  Email has rapidly changed the way businesses communicate today and not always for the better.  Although  email works  for many business situations, it should not be used as the default for all business communication.  During this course, your employees will discuss when email is the correct and incorrect communication tool.   When email is the right choice, the challenge today is to write effective email that gets results and still mange the increasing reading load.   But until your employees start writing better email, they can't expect the reading load to decrease. Current research tells us nearly forty per cent of email is low-value or unnecessary.  This means lost time and money.  This fast-paced course teaches a practical approach to help your company use email the way it was intended.    Objectives Participants will discover how to:    answer key reader questions tame down tone develop useful subject lines decide when email is the right choice Format This course is available in several formats: seminar format - 90 minutes classroom format - 4 hours Target Audience This workshop is for anyone that must rely on email and is seeking help to increase the effectiveness of this modern communication tool.  Enrollment is limited to 20 for the classroom setting.   Customer Service Communication Part of business is delivering bad news, collecting what customers owe, and responding to customer service issues in writing.  But not everyone know how to do it in a manner that satisfies the customer and leaves the relationship in place.  Understanding how to use strategy in these situations helps maintain a favorable company image, foster the relationship, and keep the customer. Learn to use key strategies to deliver the news (good or bad), respond to customer complaints, and improve collections.  When  the situation calls for diplomacy -  this workshop works.  Objectives Participants will learn to apply innovative mnemonic models to: improve tone keep the customer and the business turn negatives into positives avoid words that offend arrange for impact Format This course is available in several formats: seminar format - 2 hours classroom format - 4 hours classroom format - full day (allows time for classroom revisions of participant letters) Target Audience This workshop is for anyone that deals with customer service issues in writing.  Enrollment is limited to 20 for classroom format.  Effective Business Writing A letter or memo is a public relations tool.  First impressions count and often the only impression your clients have of your company is what you put in writing.  Every letter, memo, and email sent is a billboard for your company.  If you have concerns that your company correspondence is missing the mark or leaving a poor impression, consider this workshop. Your employees will learn to develop letters and memos that are clear, concise, and reflect well you your company. Objectives Participants will learn to: organize for the reader sell reader benefits update their writing style from stuffy to friendly make a good first impression  Note:  A bonus section on sales letters is included in the manual. Format This course is available in several formats: seminar format - 2 hours classroom format - 4 hours classroom format - 8 hours (allows time for letter revisions) Target Audience This workshop is for anyone that sends internal or external letters, memos, or email.  Enrollment is limited to 20 for classroom setting.   Technical Writing:  5 Essential Survival Skills Technical writing! It sounds intimidating, but it doesn't have to be. When the day arrives that you are asked to express in writing what you do, what you  did, or what you want - you'll be ready.  This type of writing is called technical writing.  And although it is not  writing you perform daily, it is the type of writing that can make or break a career. Effective technical writing hinges on demonstrating expertise in the  5 essential writing elements listed below.  Effective technical writers know how to:    involve the reader follow a consistent format present ideas in an orderly and logical manner provide visual appeal eliminate unnecessary words Objectives Participants will learn to: involve the reader when they write in active voice remain consistent when they use parallel construction organize for the reader when they arrange for reader priority incorporate visual appeal when they  build in design reduce reading time when they use key editing skills   Format  This course is available in classroom format of 4 or 7 hours, depending on client preference.     Note:  The course manual covers two major technical writing areas.    Part I - writing at the document (macro) level.    Part II  - conciseness at the sentence (micro) level and  design techniques Target Audience This workshop is for anyone wanting to improve technical writing skills.  Participants will enjoy editing their own documents in class.  Class Size Enrollment is limited to 20.     ©2007 Pat Seidel Training LLC