Seminar Topics

E-mail: Best Practices To Write and Manage

E-mail - once thought of as the solution to business communication, now presents new communication challenges. Corporate America realizes we are no longer managing this tool, but we are instead being managed by it. As frustration grows- productivity declines.

Conference attendees will enjoy this fast-paced and interactive session when they learn to:

use key words to write better subject lines
answer 2 key reader questions
use a 5 step model

write better e-mail
manage your in-box

Session length: 1.5 hours - 2 hours

Customers Want Such Crazy Things: Strategies To Manage Expectations

Your clients don't mean to be unreasonable; they just want their expectations met. Expectations are powerful things and unless uncovered early in the process, they can derail your project and relationship quickly. Unmet expectations can quickly turn into unhappy customers.

Attend this session and learn how to:

use strong questioning skills
use clear language
avoid miscommunication

Session length: 1.5 hours

Cluttered Corporate Writing: 5 Techniques to Increase Readability and Clarity

Leaving your readers a little confused about what your point really is? If the answer is yes, you need this seminar. In a world of faster, smarter, shorter, and better, there is no place for redundant, over-used, stuffy, or bloated writing. If it wastes reader time - it costs your company money.

Attend this highly interactive session and learn how to clean up and slim down your writing. You learn how to:

uncover camouflaged verbs
prune weak verbs
use active voice
ditch passive voice
skip corporate lingo

Session length: 1.5 hours - 2 hours

Perfect Presentations: What Every Presenter Needs To Know

Robert Frost once said "Half the world is composed of people who have something to say and can't, the other half who have nothing to say and keep on saying it." Although not everyone is born with the natural talent to be a great public speaker, everyone possesses the ability to learn how.

Attendees take home practical information from this highly interactive session to apply immediately at work. They'll quickly learn to apply the basics to get started to deliver a clear and concise message.

Attendees will be able to:

Answer 4 key questions that drive content
Develop realistic objectives
Determine how much content to deliver
Develop effective slides by reducing unnecessary words
Analyze the audience & prepare for questions

Session length: 1.5 hours - 2 hours

Strategic Customer Service Letters: Handle Them With Kit Gloves

Do your customers see the same thing you do when they read your response to their complaint letters? Learn how to navigate these difficult situations strategically. You will preserve client relationships and keep your customers coming back.

Attend this seminar and take home useful models that help you:

deliver difficult news
respond to customer complaints
keep your customers happy

Session Length: 1.5 - 2 hours